COVID-19 Booking FAQ's


We are looking ahead positively to the Winter 20/21 Ski Season in Austria and want to offer as much security, flexibility and confidence as possible when planning your Ski Holiday in our current climate. 

Snowscape are a small, independent company with a focus on quality over quantity and a personal service from first contact to returning home. We promise to support you at every step of the way so you can focus on your well-deserved Ski holiday to Austria.

European Travel is in a current state of flux and we will update this page as advice evolves. This page was last updated 04/09/20. We have tried to cover the most common concerns however, if you have any specific questions, please get in touch (skiandboard@snowscape.co.uk) and we will do our best to assist.

Is my money safe? Am I 100% financially protected?

Yes, 100%. Snowscape Ltd are a member of The Travel Trust Association (R711X) since 1999 and all clients monies are held in a Client Trust Account which offers 100% financial protection. Air holidays provided by us are protected via our ATOL (T7099).

What happens if I cannot travel due to COVID-19?

If the Foreign & Commonwealth Office (FCO) advise against all but essential travel to a country due to cases of COVID-19, we are obliged to re-book, offer a credit or refund your holiday. Likewise, if Austria closes its borders and we cannot provide your Holiday as booked, we will offer to re-book, credit or refund your holiday. 

What is the latest with regard to Covid-19 and Travel Insurance?

It is a condition of booking that you and all members of your party have adequate Winter Sports Travel Insurance in place. Some insurance providers (Travel Extras, Allianz Assist) now offer cover against COVID-19 related cancellation and medical costs. Please check any insurance policy meets your requirements.

Will I need to self-isolate on return from Austria?

Rules on quarantine / self-isolation when returning to the UK are governed by the FCO (Foreign & Commonwealth Office). View the latest travel advice for Austria here.

Government FCO Austria Travel Advice

What happens if I am showing symptoms, test positive, have to self-isolate or my area is in local lockdown in the weeks leading up to departure?

If you have to cancel your holiday at this point, we will not be able to offer a refund as we will have liabilities with our suppliers. Travel Insurance companies are now offering cover against this scenario and you should check any policy meets your requirements. We will remain as flexible as possible in this eventuality (for example, we can look at re-booking your holiday to a later date) and can refund any ski packs pre-booked.

Will you provide up-to-date Travel Advice?

Yes, we continue to monitor all the latest guidance on flight travel, airport transfers, in resort Hotel and on-mountain guidelines. All the latest travel advice will be uploaded to our Travel App before you travel. We are also keeping our website up to date on the latest from Austria.

When will I know if my Holiday will go ahead?

We will continue to monitor the situation in the UK and overseas and will keep you updated as your departure date gets closer. Within 4 weeks of travel, depending on our suppliers, we may have to make a decision on whether we can provide your holiday or offer to re-book, credit or refund you. We will keep you updated at every step of the way.

What happens if I start showing COVID-19 systems whilst on Holiday?

If you start to show symptoms, you should self-isolate, inform the Hotel Management and follow local health & safety guidelines. You should also contact your travel insurance provider regarding treatment and repatriation. It will be your responsibility to meet any medical or repatriation costs and you should ensure you are insured for this. Please advise our representative or UK Office and we will support where necessary.

Can I cancel or change my holiday?

If you wish to cancel or change your holiday plans, our standard booking Terms & Conditions apply. You can view these here:

Snowscape Booking Terms & Conditions 

Will I have to wear a face mask?

Currently, masks are required to be worn through the Airport, on flights, on public transport and in public areas of Hotels in Austria. Face coverings are expected to be worn on lifts in Austria and queue management systems will be in place. See the separate article on our website for the latest on how Winter 20/21 is shaping up in Austria.

What are the latest COVID-19 guidelines for Hotels in Austria?

Austrian Hotels have enjoyed a safe and successful Summer Season with COVID-secure guidelines in place. We keep a very close eye on developments with our Partners in Austria and will update these on our website and in your travel information before you travel.

What are the latest COVID-19 Health & Safety guidelines in Resort?

Social distancing, good hand hygiene and mask-wearing in most indoor public spaces are the norm in Austria right now. Shops (Ski hire, Ski School etc) will have their own measures in line with government guidelines. Face coverings will be expected to be worn on lifts, Gondolas will be routinely disinfected and queue management systems will be place. Expect après-ski to be a quieter affair this season. We will make the latest guidance available on our Travel App before you travel. We are focused on keeping our guests safe and keeping you fully up to speed with local health and safety regulations. 

See our other articles on our News & Offers page for more details of what to expect on and off the mountain this Winter.

Useful Links (External)

FCO Travel Advice for Austria

Re-opening Europe’s borders – Travel & Entry Advice

Tirol Tourist Board – Latest FAQ’s

Saalbach-Hinterglemm– Safe through this Winter

Tirol Coronavirus Statistics

European Centre for Disease Control – Latest Stats