COVID-19 Booking FAQ's


We are looking ahead positively to the Winter 20/21 Ski Season in Austria (it is going to snow, the lifts will be open and there will be skiing on offer at some point!) and, in the current climate, want to offer as much security, flexibility and confidence as possible when planning your Ski Holiday.

Snowscape is a small, independent company with a focus on quality over quantity and a personal service from first contact to returning home. We promise to support you at every step of the way so you can focus on your well-deserved Ski holiday to Austria.

European Travel is in a state of flux although Vaccine news and revised quarantine requirements this month (November) brings some positivity. We will update this page as advice evolves.  This page was last updated 24/11/20. We have tried to cover your most common queries however, if you have any specific questions, please get in touch (skiandboard@snowscape.co.uk) and we will do our best to assist.

Is my money safe? Am I 100% financially protected?

Yes, 100%. Snowscape Ltd is a member of The Travel Trust Association (R711X) since 1999 and all clients monies are held in a Client Trust Account which offers 100% financial protection. Air holidays provided by us are protected via our ATOL (T7099).

Will I need to self-isolate on return from Austria?

Rules on quarantine / self-isolation when returning to the UK are governed by the FCDO (Foreign & Commonwealth Development Office. You can view latest travel advice for Austria by following the link below.

Government FCO Austria Travel Advice

Currently (24/11/20), you are required to quarantine for 14 days on return from travel to Austria. However, from mid-December, this period of quarantine will be reduced to 5 days following a negative test on day 5 (Test & Release). The test is optional and you will need to book a private test (before travel from a list of approved suppliers on gov.uk /TBC) with a cost from £65-£120. You will still need to complete a PLF (Passenger Locator Form) before arriving back in UK (check devolved nations advice) and indicate on the form that you will be taking a Test.

What happens if I cannot travel due to COVID-19?

At the time of travel or in the 2 weeks leading up to departure, if the Foreign & Commonwealth Development Office (FCDO) advise against all but essential travel to a country due to cases of COVID-19, we will offer to re-book, offer a credit note or refund your holiday. Likewise, if Austria closes its borders and we cannot provide your Holiday as booked, we will offer to re-book, issue a credit or refund your holiday. You may still wish to travel against FCDO advice and, in this case, we would ask you to accept additional booking terms & conditions and ensure you have suitable travel insurance in place.

What is the latest with regard to Covid-19 and Travel Insurance?

It is a condition of booking that you and all members of your party have adequate Winter Sports Travel Insurance in place. Some insurance providers (Travel Extras, Allianz Assist) now offer cover against COVID-19 related cancellation and medical costs. Please check any insurance policy meets your requirements.

What happens if I am showing symptoms, test positive, have to self-isolate or my area is in local lockdown in the weeks leading up to departure?

If you have to cancel your holiday at this point, we will not be able to offer a refund as we will have liabilities with our suppliers. Travel Insurance companies are now offering cover against this scenario and you should check any policy meets your requirements. We will remain as flexible as possible in this eventuality (for example, we can look at re-booking your holiday to a later date) and can refund any ski packs pre-booked.

Will you provide up-to-date Travel Advice?

Yes, we continue to monitor all the latest guidance on flight travel, airport transfers, in-resort Hotel and on-mountain guidelines. All the latest travel advice will be uploaded to our Travel App before you travel. We are also keeping our website up to date on the latest from Austria.

When will I know if my Holiday will go ahead?

We monitor the situation in the UK and overseas and will keep you updated as your departure date gets closer. Within around 4 weeks of travel and depending on our suppliers, we may have to make a decision on whether we can provide your holiday or offer to re-book, credit or refund you. We will keep you updated along the way.

What happens if I start showing COVID-19 systems whilst on Holiday?

If you start to show symptoms, you should self-isolate, inform the Hotel Management and follow local health & safety guidelines. You should also contact your travel insurance provider regarding treatment and repatriation. It will be your responsibility to meet any medical or repatriation costs and you should ensure you are insured for this. Please advise our representative or UK Office and we will support where necessary.

Can I cancel or change my holiday?

If you wish to cancel or change your holiday plans, our standard booking Terms & Conditions apply. You can view these here:

Snowscape Booking Terms & Conditions 

We will remain as flexible as possible with any requests to change departure dates and can look to re-book to later dates this winter or Winter 21/22.

Will I have to wear a face mask?

Currently, masks are required to be worn through the Airport, on flights, on public transport and in public areas of Hotels in Austria. Face coverings should be worn on lifts in Austria and queue management systems will be in place. See the separate article on our website for the latest on how Winter 20/21 is shaping up in Austria.

What are the latest COVID-19 guidelines for Hotels in Austria?

Austrian Hotels enjoyed a safe and successful Summer Season with COVID-secure guidelines in place. We keep a very close eye on developments with our Partners in Austria and will update these on our website and in your travel information before you travel.

What are the latest COVID-19 Health & Safety guidelines in Resort?

Social distancing, good hand hygiene and mask-wearing in indoor public spaces are the norm in Austria right now. Shops (Ski hire, Ski School etc) will have their own measures in line with government guidelines. Face coverings will be expected to be worn on lifts, Gondolas will be routinely disinfected and queue management systems will be place. Expect après-ski to be a quieter affair this season with seated table service only. We will make the latest guidance available on our Travel App before you travel. We are focused on keeping our guests safe and keeping you fully up to speed with local health and safety regulations. 

See our other articles on our News & Offers page for more details of what to expect on and off the mountain this Winter.

Useful Links (External)

FCO Travel Advice for Austria

Re-opening Europe’s borders – Travel & Entry Advice

Tirol Tourist Board – Latest FAQ’s

Saalbach-Hinterglemm– Safe through this Winter

Tirol Coronavirus Statistics

European Centre for Disease Control – Latest Stats