Zero-Risk 100% money-back guarantee


Winter 20/21 on Sale

Winter 20/21 is now on sale and flights for next Winter have gone on sale earlier than usual with Easyjet’s flights to Salzburg, Innsbruck and Munich offering flexible booking conditions and some great prices. BA and Lufthansa are also offering flexible booking conditions on their fares.

There is no absolute certainty within travel right now, however we are positive that we will have a Winter Ski Holiday season to look forward to albeit with measures in place to protect the health and safety of resort guests and staff.

In order to offer you total peace of mind in the coming months, we are now offering a Zero-Risk, 100% Money-Back Guarantee on all ground arrangement bookings between now and 1st September 2020.

How will this work?

Deposits on our holidays are usually £150 per person unless otherwise confirmed at the time of booking. For all bookings between the 1st June and 1st September 2020, we are offering a no-quibble money-back guarantee on deposits paid for ground arrangements at the vast majority of our properties.

From 1st September, we will have a much better picture of how Winter 20/21 will look and, at this point, all bookings will revert to the standard booking terms and conditions as detailed on our website. 

If, by the 1st September, for ANY reason you decide not to travel, we will refund your deposit in full. 

This will apply to almost all of our Hotels and we will advise at the time of booking if your chosen Hotel is not part of this scheme.

What are Ground Arrangements? What about flights?

As a starting point, we provide the airport transfers and accommodation element of your holiday (ground arrangements) to which you or we can add flights. Most of our clients now opt to book their own flights and airlines are now offering flexible booking conditions. Where we book flights for you (which are protected via our ATOL), flights will be subject to the terms and conditions of the supplier – usually flexible, however our hands are tied here in being able to offer a 100% refund. We will confirm any flight terms and conditions at the time of booking.

100% Financial Protection on your Holiday

We have operated a Client Trust Account for over 20 years that offers 100% financial protection to you, the customer.  All monies paid to Snowscape Ltd are paid into this Trust Account and only released once you return from your holiday. In the unlikely event of the insolvency of the company, you will either receive a full refund or your holiday will go ahead as planned.

We cannot access the Trust Account to cashflow our everyday overheads and your monies remain 100% protected. The Trust Account scheme was pivotal in being able to quickly and efficiently process re-bookings, credits and refunds in March this year when this last Winter season was curtailed.

What if the Foreign & Commonwealth Office is still advising against travel when I am due to travel?

Tour Operators are led by the advice of the FCO and we have a responsibility to the health and safety of all our guests and staff. Current advice (4/6/20) is against all but essential travel, however this will change in the future.

In the event that FCO Advice against travel remains in place when your holiday falls due, we will contact you to either offer an alternative date or destination, a credit against a future holiday or a refund. 

What about Travel Insurance?

It is a condition of booking with Snowscape Ltd that you and all members of your party are adequately insured and you will be asked to confirm this at the time of booking. Please note that many insurers are now excluding disruption to travel plans as a result of the COVID-19 pandemic (it is now a known event) and, as always, you should check the policy meets your requirements.  

Dream ahead and book with Confidence

It is likely that the coming Ski Season will be different from previous Winters as we all adjust to the ‘new normal’. However, we know that our guests are a resilient bunch who love the mountains, Austria and Winter Sports and we sincerely hope that our Zero-Risk 100% money-back guarantee will offer some peace of mind in the coming months.

For enquiries, availability and reservations, email us at skiandboard@snowscape.co.uk, telephone 01905 731269 or click on CONTACT to send us an enquiry.